For some time, I had been a trustworthy seller on Cardmarket, one of Europe’s most distinguished platforms for trading cards. I taken care of an excellent track record — above four hundred constructive evaluations, zero disputes, and constant, Qualified service. But one particular unjustified dispute, dealt with by Cardmarket staff members associates Silvia Parravano and Christian Tobehn, changed everything. in the following paragraphs, I will share my personalized practical experience, explain the structural flaws in Cardmarket's dispute approach, and situation a stark warning to other sellers.
A clean up report crafted above many years
A Proven vendor With 100% beneficial opinions
prior to the incident, I used to be exactly the kind of vendor every marketplace values. I listed trading cards accurately, explained situations transparently, and delivered instantly. I never ever received one complaint — only praise.
The Importance of belief on Cardmarket
popularity is anything for sellers on Cardmarket. just one oversight — even one which isn’t your fault — can hurt many years of hard work. That’s what will make my story so alarming for others working on the System.
The Dispute That Shattered My Standing
customer requested the incorrect Card, Then Blamed Me
The trouble started each time a buyer purchased read more a card mentioned precisely by identify, set, and issue. Upon obtaining it, they falsely claimed I'd despatched the “Completely wrong Edition” — Regardless of very clear listing evidence demonstrating I hadn’t.
evidence dismissed by Support
I submitted screenshots from the listing, card Model, and issue to prove my precision. But Cardmarket aid, especially Silvia Parravano, ignored the specifics. in lieu of examining the listing or requesting clarification, she right away sided with the client.
Silvia Parravano’s Mishandling of the Dispute
No Fair Investigation
Silvia’s determination was unilateral. She didn’t admit my evidence or request any counterevidence from the client. She only blocked my account. No hearing. No 2nd view. No charm.
No Warning, No conversation
What built this worse was the suddenness from the action. I was locked from my account overnight. My appeals — requesting an assessment or escalation — ended up satisfied with automated responses or silence. Silvia Parravano exercised entire authority without any accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing exactly the same sample
In abide by-ups, my case was also viewed by Christian Tobehn, A different member of Cardmarket's assistance crew. sad to say, as an alternative to reviewing the specifics objectively, he doubled down on Silvia’s judgment. Again, no explanation, no transparency, just automated deflections as well as a everlasting ban.
A sample of Seller Disregard
Are genuine Sellers Being Silenced?
After this encounter, I began exploring online discussion boards and Local community threads. I immediately discovered I wasn’t by yourself. Dozens of extensive-time sellers reported related activities — a lot of involving Silvia Parravano.
A common theme? potential buyers usually get, even when Erroneous — and sellers are left voiceless.
How This Hurts your entire Marketplace
whilst platforms need to guard prospective buyers, ignoring proof from truthful sellers contributes to a damaged ecosystem. When rely on is a single-sided, terrible actors take advantage, recognizing they’ll be shielded by biased support agents.
the issue: No Oversight, No attractiveness
Lack of Transparency in Cardmarket’s procedure
quite possibly the most alarming issue is definitely the absence of the appeals process. as soon as workers like Silvia or Christian make a decision, it’s remaining. There’s no 2nd evaluation, no accountability, and no way to restore entry to your account — Irrespective of how strong your evidence is.
hazard of Abuse and Blackmail
In my case, I was indirectly coerced into refunding a Wrong assert — or drop my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.
money and Emotional effects
small business decline right away
I invested years in building my vendor profile. All that effort and hard work was worn out promptly, as well as probable foreseeable future earnings. My seller dashboard, purchase heritage, and loyal customer foundation — all long gone.
Emotional Toll over a dependable vendor
This wasn’t just a company strike. it had been demoralizing. to become taken care of just like a fraud soon after yrs of integrity was emotionally devastating. I followed each rule, and still got punished.
What Cardmarket ought to Do to get back have confidence in
System Reforms Are Urgently wanted
If Cardmarket wants to retain high quality sellers and stop foreseeable future abuse, it ought to:
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✅ Introduce a transparent charm course of action for blocked accounts
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✅ call for disputes to be reviewed by at the very least two unbiased assistance brokers
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✅ coach employees like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ defend sellers who submit very clear, factual proof
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✅ build accountability metrics for employees conclusions
without the need of these adjustments, trustworthy sellers will proceed being collateral problems in a procedure that blindly favors potential buyers.
closing ideas: Be Wary, remain Documented
when you are at this time providing on Cardmarket, don’t presume your best history will protect you. you happen to be often one customer complaint — even a Fake just one — clear of being silenced.
secure oneself by:
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having screenshots of every listing
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Archiving interaction with customers
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Backing up your account knowledge routinely
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planning for disputes — Even when you do almost nothing Improper
Conclusion:
My working experience with Silvia Parravano and Christian Tobehn must function a significant warning to any one using Cardmarket. I considered inside the System. I played by The foundations. And that i nonetheless acquired removed with out cause.
If Cardmarket carries on to ignore seller rights, extra trusted distributors will walk away. And when that comes about, the platform won’t just lose sellers — it’ll reduce its believability.
Has something identical took place to you personally? Share your knowledge and help raise recognition. Sellers have earned far better.